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DULUTH-Flyers from Friday's emergency landing at Duluth International Airport bash Allegiant Air on Saturday afternoon for what they are calling awful customer service. They are, however, thankful to be safe on the ground.Flight 449 turned back to the airport on Friday evening after experiencing engine problems. An airline representative says engineers are still investigating. But now customers have a problem with the Allegiant Air say the airline mishandled the situation that started on a flight to Las Vegas. "All [the people at the gate] said was 'we can't help you. You're going to have to call Allegiant and maybe they will reimburse you'. Maybe!? I mean, customer service was terrible,” Katie Andrews, passenger, said. "Then we actually asked if they were going to put us up in a hotel because we live in Dryden which is a good five and a half hour drive and they said no we're not actually going to pay for that so you're on your own,” Julie Morreseau, passenger, said. "Myself, I’ve been in the hospitality service for 25 years and this would never happen in my industry which is the hospitality industry,” Giuseppe Sirignano said.Headed through security, the trip was delayed another hour, flyers say they will make the best of their Vegas visits, but don't look forward to deal with the airline any than they have to. "You know, people were upset because then you're waiting on the phone for 20–30 minutes to talk to Allegiant. And the best they would do is cancel your flight or that's it. I mean, you had to beg for a voucher,” Andrews said. An Allegiant representative, now saying all hotel accommodations will be paid for people living more than 50 miles away.In addition, they are giving out vouchers worth $75.