Cold Weather Rule Protects Customers from Service Disconnection

DULUTH, Minn. – Minnesota Power is reminding their residential customers who may have difficulty paying for their energy bills in the winter that help is available to them.

The Minnesota Cold Weather Rule protects eligible customers from service disconnection during the winter as long as they take steps to ensure that protection.

Under the statute, eligible customers are protected from service disconnection from Oct. 15 – Apr. 15 if the disconnection would affect the customer’s primary heating source.

Customers MUST work out a monthly payment plan with Minnesota Power to be protected. The rule does not prevent winter shutoff if customers do not commit to a payment plan and make the agreed payments on-time.

Any residential customer who receives a shutoff notice during the winter should act promptly and contact Minnesota Power at 1-800-228-4966 for more information.